Reference

How We Handle Your Account Information

We collect what we need to run your Xbaji account — login credentials, payment details for bKash, Nagad and Rocket transactions, and device information when you access the lobby.

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Xbaji How We Handle Your Account Information
DATA PRACTICE

How We Protect and Manage Your Information

We encrypt login sessions, mask payment details in transaction logs, and restrict internal access to customer data through role-based permissions. Cookies help us remember your session and language choice; you can clear them anytime through your browser. If you want to request deletion of your account and associated records, contact support and complete identity verification first.

Encryption in Transit

Every page load, login attempt, and payment confirmation passes through SSL encryption. Your bKash, Nagad and Rocket transaction details are tokenised so we never store your full wallet PIN or password.

Cookie Management

We use session cookies to keep you logged in, functional cookies to remember your language and currency preference, and analytics cookies to measure page load times. You can block or delete cookies through your browser settings.

Data Retention Limits

We keep active account records for as long as you use the platform, plus the period required by financial record-keeping rules. After that window closes, we archive or anonymise historical data and delete copies that are no longer necessary.

Access and Deletion Rights

You can request a copy of the personal information we hold, ask us to correct outdated details, or submit a deletion request.

POLICY CONTACT

Reach Us About Privacy Questions

If you have questions about data collection, want to update your contact details, request a copy of your account information, or ask us to delete specific records, use any of the channels below. Our team handles privacy requests during support hours and will guide you through verification steps before we process data access or deletion requests.

Team online

Live Chat

Open the chat widget on any Xbaji page and select the privacy inquiry option. An agent will verify your account, answer your question, and escalate data requests to our compliance team if needed.

Email Support

Send your privacy question or data request to our support address. Include your registered mobile number so we can confirm your identity before we share or update any account information.

Account Settings

Sign in, navigate to your profile, and review the data fields we store. You can update your contact details, change your password, and view recent login activity directly from the settings panel.

Privacy Policy Questions From Bangladesh Players

We collect your mobile number, email address, date of birth, and payment details for bKash, Nagad or Rocket deposits. We also log your device type, IP address, and session activity to keep your account secure and prevent unauthorised access.

We pass your wallet transaction ID to our payment processor to confirm the deposit, then tokenise the details so we never store your full wallet PIN. Transaction records stay in your account history for reconciliation and support inquiries.

Yes. Sign in, open account settings, and review your profile fields, contact details, and recent login history. If you want a full data export or need to correct outdated information, contact support and verify your identity first.

We share necessary data with payment processors to clear bKash, Nagad and Rocket transactions, with game studios to deliver live casino streams, and with verification partners for identity checks. We do not sell your data to marketing companies or unrelated third parties.

We retain active records for the duration of your account plus the period required by financial and regulatory retention rules. After that window, we archive or anonymise the data and delete copies that no longer serve an operational or legal purpose.

Contact our support team through live chat or email, confirm your identity with your registered mobile number, and submit a formal deletion request. We will process it within the timeframe allowed by local law and confirm once the deletion is complete.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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